Refund, Exchanges & Returns Policy

1. How to Request an Exchange or Return

Access:

useblumi.troque.app.br

There, you can follow the step-by-step process to request an exchange or return.

Enter the CPF of the purchase holder and the order number.

You can find your order number in your customer account on our website or in the purchase confirmation email.

📱 If you have any questions, please contact us via WhatsApp or email:

Email: contact@gloowe.com

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2. Deadlines

• Exchange for model, size, or color: up to 30 calendar days after receiving the order.
• Return due to regret (Right of Withdrawal – Brazilian Consumer Protection Code): up to 30 calendar days after receiving the order.
• Manufacturing defect: must be reported within 90 calendar days after receiving the order.

⚠️ After these deadlines, the request will no longer be accepted.

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3. Conditions for Approval

For an exchange or return to be approved, the product must be in perfect, unused condition.

We do not accept products with:

• Dirt, stains, makeup, or deodorant marks;
• Missing attached tags;
• Inadequate packaging (preferably use the original packaging);
• Violated hygienic protection sticker, when applicable;
• Tears, holes, or signs of misuse;
• Pet hair or sand;
• Signs of washing or cleaning, such as the smell of soap, fabric softener, or other cleaning products;
• Perfume, sweat, or other signs of use.

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4. Shipping and Costs

• First exchange: free shipping.
• Second exchange: shipping costs will be the customer's responsibility.

After the request is approved, a shipping authorization code will be provided, valid for 7 calendar days.

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5. Photos Required

To analyze your request, please send photos showing:

• The product outside the packaging;
• The entire garment;
• All attached tags;
• Clear images taken in a well-lit environment.

⚠️ Dark, blurry, cropped photos, photos showing the product inside the packaging, or images that do not allow the product to be properly inspected may prevent the request from being analyzed.

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6. Exchanges

Exchange for the Same Product

If you wish to exchange only the color or size of the same product, select the option "Exchange for the Same Product" during your request.

After the item is received and approved by our Distribution Center, a new order will be released for processing and shipping.

• Delivery time will be calculated according to the destination ZIP code, following the same conditions as a regular order.
• Once the order has been processed and shipped, the tracking code will be sent to your email.

⚠️ Please carefully check the selected color and size. Once the request has been completed, changes cannot be made.

Exchange for a Store Credit

You may also choose to receive a store credit to make a new purchase on our website.

• The credit will be issued based on the amount actually paid for the product, considering any discounts applied to the original purchase.
• Valid for 1 year.
• Cannot be combined with other coupons or promotions.
• Does not cover shipping costs.
• One-time use only.

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7. Returns and Refunds

If you choose to return your product, the refund will be processed after we receive the item and approve the inspection performed by our Distribution Center.

The refund will be processed according to the original payment method.

Credit Card

The refund will be requested from the card issuer, which will process the credit according to its own rules and deadlines.

PIX, Bank Slip, or Bank Transfer

The refund will be made to a bank account belonging to the purchaser.

⚠️ The refund will be based on the amount actually paid for the returned products, considering any discounts, campaigns, or promotions applied to the purchase.

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8. Kits, Bundles, and Promotional Gifts

For orders containing promotional kits or campaigns such as "Buy One, Get One", all items received must be returned for the request to be approved.

If only part of the items is returned, the refund will be calculated proportionally based on the amount actually paid for the returned products, considering any discounts applied to the promotion.

In the event of a return, any promotional gifts received must also be returned. If the gifts are not returned, their corresponding value may be deducted from the refund.

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9. Manufacturing Defects

If you believe your product has a manufacturing defect, please contact us via WhatsApp or email and provide:

• Order number;
• Photos or video showing the defect;
• A brief description of what happened.

The deadline to request an inspection is up to 90 calendar days after receiving the order.

Gloowe does not accept exchanges, returns, or repairs for products showing damage resulting from:

• Misuse;
• Natural wear and tear;
• Tears caused by excessive force or friction;
• Washing contrary to the care instructions on the product label;
• Use of chemicals or bleach;
• Use of a dryer;
• Hot water;
• Ironing.

Manufacturing Defects Include:

• Loose seams or seams coming undone without signs of misuse;
• Tears in the fabric without signs of friction or excessive force;
• Irregular fading after a small number of washes, provided the care instructions were followed.

The Following Are Not Considered Manufacturing Defects:

• Pilling and natural fabric wear;
• Gradual loss of elasticity due to normal use;
• Stains caused by sweat, cosmetics, deodorants, or chemicals;
• Damage caused by improper washing;
• Damage caused by sharp objects, rough surfaces, or accidents.

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10. Incorrect Product Received

If you receive a product different from the one you ordered, please send:

• A photo of the product received;
• A photo of the product label.

After confirmation, we will arrange the exchange at no additional cost to you.

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11. Purchases from Partner Stores

If the purchase was made through a partner store or authorized reseller, the exchange or return request must follow the exchange and return policy of the store where the product was purchased.

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12. Applicable Legislation

The rules established in this Gloowe Exchange, Return & Refund Policy have been developed in accordance with applicable legislation, particularly the Brazilian Consumer Protection Code (Law No. 8,078/1990), with the purpose of ensuring a transparent, secure, and fair process for all customers.

By using our exchange or return services, the customer acknowledges and agrees to the conditions described in this policy.

Gloowe

Email: contact@gloowe.com