PRIVACY POLICY

GLOOWE PRIVACY POLICY

This Privacy Policy explains how Gloowe collects, uses, stores, and protects the personal information provided by our customers and website visitors.

We process personal data in accordance with applicable Brazilian legislation, particularly the Brazilian Internet Civil Framework (Law No. 12,965/2014) and the Brazilian General Data Protection Law – LGPD (Law No. 13,709/2018).

Our goal is to handle your personal information responsibly, transparently, and securely.

WHAT DO WE DO WITH YOUR INFORMATION?

When you create an account, place an order, contact us, or otherwise interact with our website, we may collect personal information that you provide to us, such as:

  • Full name;
  • Email address;
  • Phone number;
  • Billing and shipping address;
  • Payment and transaction information;
  • Information related to your orders;
  • Other information necessary to provide our services.

When you browse our website, we may also automatically receive technical information, such as your IP address, browser type, device information, operating system, and certain browsing data.

We use this information to:

  • Process and fulfill orders;
  • Provide customer support;
  • Process payments and deliveries;
  • Handle exchanges, returns, and refunds;
  • Communicate with you about your orders;
  • Improve our website, products, and services;
  • Prevent fraud and protect the security of our platform;
  • Comply with applicable legal and regulatory obligations.

CONSENT

When required by applicable law, we will request your consent before collecting or using personal information for specific purposes.

If we need to use your information for an additional purpose, such as certain marketing communications, we may request your consent when required.

You may choose whether or not to provide consent for purposes that depend on consent. Refusing consent will not affect processing that is necessary to fulfill an order, comply with legal obligations, or perform other activities permitted by law.

HOW CAN I WITHDRAW OR REVIEW MY CONSENT?

If you have provided consent and later change your mind, you may request the withdrawal of your consent, where legally applicable.

You can contact us at:

contact@gloowe.com

Please describe your request clearly so that we can properly process it.

DISCLOSURE OF INFORMATION

Gloowe does not sell your personal information.

We may share personal information with service providers and business partners when necessary to operate our business and provide our services, including:

  • Payment processors;
  • Shipping and delivery companies;
  • Technology and hosting providers;
  • Customer support services;
  • Fraud prevention and security providers;
  • Professional service providers.

We may also disclose information when required by law, legal process, court order, or governmental authority, or when necessary to protect the rights, security, or property of Gloowe, our customers, or third parties.

THIRD-PARTY SERVICES

Our website may use third-party services to help us operate our business, process payments, deliver orders, provide technology infrastructure, analyze website usage, or communicate with customers.

These third parties may process personal information only to the extent necessary to provide their services or as otherwise permitted by applicable law.

Third-party websites and services may have their own privacy policies. We recommend reviewing their respective policies when interacting with them.

SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

COOKIES

Cookies are small files stored on your device when you visit a website.

Gloowe may use cookies and similar technologies to:

  • Keep the website functioning properly;
  • Remember preferences;
  • Understand how visitors use our website;
  • Improve website performance and user experience;
  • Support security and fraud prevention;
  • Provide relevant communications and marketing, where applicable.

You may be able to control or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

AGE OF CONSENT

By using this website and agreeing to our Terms of Service and Privacy Policy, you represent that you are legally capable of entering into the applicable agreements under the laws of your jurisdiction.

Gloowe does not knowingly collect personal information from children in violation of applicable law.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy from time to time.

Any changes will be published on this page, and the updated version will indicate the date of the latest revision.

If material changes are made, we may provide additional notice when required by applicable law.

Your continued use of the website after the updated policy has been published constitutes acknowledgment of the updated policy to the extent permitted by law.

If Gloowe undergoes a merger, acquisition, restructuring, or other corporate transaction, personal information may be transferred to the successor entity, subject to applicable law and the protections described in this Privacy Policy.

YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request confirmation of whether we process your personal data;
  • Request access to your personal information;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of personal information when legally applicable;
  • Request information about how your personal data is processed;
  • Withdraw consent where processing is based on consent;
  • Exercise other rights provided under applicable data protection legislation.

To exercise your rights, please contact us using the information below.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, update, delete, or otherwise exercise your rights regarding personal information held by Gloowe, please contact us:

Gloowe
Email: contact@gloowe.com

Please include sufficient information to help us understand and process your request.

We will make reasonable efforts to respond within the applicable legal timeframe.

Gloowe

Email: contact@gloowe.com