TERMS OF SERVICE

GENERAL TERMS AND CONDITIONS OF USE

1. ACCEPTANCE AND LEGAL NOTICE

These Terms and Conditions of Use govern the services provided by Gloowe to its customers and users.

Use of the Gloowe platform is voluntary and is permitted only upon the user's full and unrestricted acceptance of these Terms of Service, as well as any future amendments that may be made to them.

Failure to accept these Terms of Service in their entirety will prevent the user from using the services provided by Gloowe.

2. SERVICES PROVIDED

Gloowe is an online store specializing in clothing and products related to continuous body care and wellness.

Through its platform, Gloowe provides customers with access to its products, information about its products and services, purchasing tools, customer support, and other features made available through the website.

3. REGISTRATION AND ACCOUNT

Certain services available on the Gloowe platform may require the user to provide personal information.

Users must provide accurate, complete, and up-to-date information whenever requested.

The user is responsible for ensuring the accuracy, authenticity, and current status of all information provided to Gloowe.

The user must provide a valid email address and/or telephone number through which Gloowe may communicate regarding orders, purchases, account information, and other necessary matters.

The user may be prevented from accessing or using the platform if they violate any provision of these Terms of Service or applicable law.

4. USER OBLIGATIONS AND RESPONSIBILITIES

The user is fully responsible for the proper use of the Gloowe platform and agrees to comply with these Terms of Service and all applicable laws and regulations.

The user is expressly prohibited from:

• Uploading, transmitting, or distributing illegal, abusive, fraudulent, or inappropriate content;
• Using the platform for unlawful purposes;
• Attempting to interfere with the operation or security of the website;
• Reproducing, distributing, or exploiting Gloowe's content, images, texts, trademarks, or other intellectual property without prior written authorization;
• Using the platform in a manner that may cause damage to Gloowe or third parties.

The user agrees to provide accurate information whenever necessary to complete purchases, deliveries, exchanges, returns, refunds, or customer service requests.

5. PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through the Gloowe website.

Products may be available in limited quantities and are subject to exchange or return only in accordance with our Exchanges & Returns Policy.

We make every reasonable effort to display product colors and images as accurately as possible. However, we cannot guarantee that the display of any color on your computer, phone, or other device will accurately represent the actual product.

We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region, or jurisdiction, where permitted by law.

We reserve the right to limit the quantities of any products or services offered.

Product descriptions and prices may be changed at any time without prior notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

Any offer for a product or service made through the website is void where prohibited by law.

We do not guarantee that the quality of products, services, information, or other materials purchased or obtained through the website will meet every customer's expectations, nor that every error in the service will be corrected immediately.

6. BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed through our website.

At our discretion, we may limit or cancel quantities purchased per person, household, or order.

These restrictions may include orders placed under the same customer account, using the same credit card, billing information, and/or shipping address.

If we modify or cancel an order, we may notify the customer using the email address and/or telephone number provided when the order was placed.

We reserve the right to limit or prohibit orders that appear, at our sole discretion, to have been placed by merchants, resellers, or distributors.

You agree to provide complete and accurate account and purchase information for all transactions made through our store.

You agree to promptly update your account information, including your email address, telephone number, payment information, and expiration dates, whenever necessary so that we can complete your transactions and contact you when required.

For additional information, please review our Exchanges & Returns Policy.

7. DISCLAIMER OF LIABILITY

Gloowe is not responsible for circumstances beyond its reasonable control, including interruptions caused by technical failures, internet service disruptions, payment systems, shipping carriers, or other third-party services.

Gloowe does not guarantee uninterrupted or error-free access to the website.

Product information is provided for general informational and commercial purposes and does not constitute a guarantee of a particular result.

8. EXTERNAL LINKS

The Gloowe platform may contain links to external websites or services operated by third parties.

Gloowe does not control these external websites and is not responsible for their content, availability, privacy practices, security, or terms of use.

Third-party links are provided for convenience and do not imply endorsement or affiliation unless expressly stated.

Users are encouraged to review the terms and privacy policies of any third-party websites they access.

9. INTELLECTUAL PROPERTY

The structure of the Gloowe platform, including its texts, graphics, images, photographs, videos, logos, trademarks, designs, and other materials, is protected by applicable intellectual property laws.

All content available through the Gloowe website belongs to Gloowe or its respective licensors, unless otherwise stated.

Any reproduction, distribution, modification, adaptation, publication, or commercial exploitation of the website's content, trademarks, or materials without prior written authorization from Gloowe is strictly prohibited.

Access to or use of the website does not grant the user any ownership or intellectual property rights over Gloowe's content, products, trademarks, designs, or other materials.

10. SUSPENSION OR INTERRUPTION OF SERVICES

Gloowe may, at any time and where reasonably necessary, modify, suspend, or discontinue any aspect or feature of its services.

Gloowe may also restrict or suspend access to the website when necessary for technical, security, maintenance, legal, or operational reasons, or when the user has violated these Terms of Service or applicable law.

Whenever reasonably possible, Gloowe may provide notice regarding significant service interruptions.

11. GLOOWE CUSTOMER SUPPORT

Gloowe provides customer support through the following channels:

Website: Gloowe online store
Email: contact@gloowe.com
WhatsApp: available through the contact options provided on our website.

Customer service hours and response times may vary.

12. ACCEPTANCE OF THE TERMS OF SERVICE

By accessing or using the Gloowe website, the user declares that they have read, understood, and agree to comply with all rules, conditions, and obligations established in these Terms of Service.

If the user does not agree with these Terms of Service, they should not use the website or its services.

13. GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Brazil.

Any disputes arising from or relating to these Terms of Service shall be submitted to the competent court in accordance with applicable Brazilian law, including applicable consumer protection rules.

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GLOOWE

Email: contact@gloowe.com